Customer Notice
Thank you for considering our services. To ensure clarity and set expectations, please review the following important information before contacting us.
General Information
Respect and Communication:
- We prioritize respectful communication. Disrespectful, demanding, or exploitative behaviors are not tolerated. Our goal is to foster a collaborative and mutually respectful relationship.
- All communications regarding pool services must be in writing. This protects all parties involved.
Consultation and Service:
- The initial step is a safety consultation, which starts at a few hundred dollars. Additional charges may apply depending on the travel distance from Green Bay.
- For Texas residents, service is performed in tandem with other pre-scheduled jobs while we are in the area. This may result in a waiting period.
Terms and Conditions:
- You will receive a Terms and Conditions PDF after submitting your request. Acceptance of terms must be done formally by signing the document; emails stating acceptance are not valid.
Services and Special Conditions
Target Clients:
- We serve commercial pools (e.g., hotels, aquatic centers, YMCA), residential pools, and inground pools. These will require a prepaid safety consultation, which may be more extensive due to compliance checks.
- We provide fiduciary services for high-net-worth clientele in the U.S. only. Terms and Conditions must be signed by the property owner.
Exclusions:
- We do not provide bids, estimates, quotes, or respond to HOA member questions. If you wish to proceed, we are ready to give our existing clients 100% of our attention.
- There will be no last-minute scheduling due to issues with your existing contractor.
Pricing and Policies
Pricing:
- Our fees are based on the services we perform, not perceived costs. You may review our rates in the Terms and Conditions form. Quoted rates supersede hourly pricing.
- We do not offer free onsite estimates, quotes, or visits for swimming pool services.
Compliance and Safety:
- We follow SPS 390 and ATCP 76 standards. We will not service any facility without ensuring the equipment is safe and compliant with these regulations.
- We are licensed HVAC, Electrical contractors, and licensed builders in Wisconsin. Our fees align with similar professionals within our region.
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